Refund Policy

Last updated: [31.07.23]

At Kalaji Namkeen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a refund or replacement, subject to the terms and conditions outlined in this Refund Policy.

1. Eligibility for Refund:

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days, e.g., 7 days] of receiving the order. We may require you to provide photographic evidence of the damage or defect.

b. Quality Issues: If you believe that the product does not meet our quality standards, please contact us within [number of days, e.g., 7 days] of receiving the order. We may request additional information to assess the quality concern.

2. Return and Refund Process:

a. Contact Us: To initiate the refund process, please get in touch with our customer support team via [info@kalajinamkeen.com].

b. Return Authorization: Our customer support team will review your request and, if eligible, provide you with a return authorization or instructions on how to proceed.

c. Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).

d. Packaging and Condition: Please ensure that the product is in its original packaging and in unused or resalable condition to be eligible for a refund.

3. Refund Options:

a. Full Refund: If your refund request is approved and the returned product meets our criteria, we will issue a full refund to your original payment method within [number of days, e.g., 14 days] of receiving the returned product.

b. Replacement: In cases where the product is damaged, defective, or fails to meet our quality standards, you may choose to receive a replacement product instead of a refund.

4. Customer Support:

If you have any questions or need assistance regarding our refund policy or a specific refund request, please contact our customer support team via [contact details].

5. Changes to the Refund Policy:

Kalaji Namkeen reserves the right to modify this Refund Policy at any time. Any changes will be reflected with a revised "Last updated" date. We encourage you to review this policy periodically for any updates.

6. Contact Us:

If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:

Email: [info@kalajinamkeen.com] Phone: [+91 8883500097] Address: [B-304(C), Road No. 15, V.K.I. Area, Jaipur, Rajasthan]

Thank you for choosing Kalaji Namkeen. We value your satisfaction and strive to provide you with the best possible experience.