Shipping & Return Policy

Last updated: [31.07.23]

At Kalaji Namkeen, we aim to deliver your delicious treats in a timely manner while providing a hassle-free return process. Please read this Shipping and Returns Policy to understand how we handle shipping, delivery, and returns.

1. Shipping Information:

a. Shipping Locations: We offer shipping services within India.

b. Shipping Time: We strive to process and ship orders as quickly as possible. The estimated delivery time will depend on your location and the shipping method chosen during checkout.

c. Order Tracking: Once your order is dispatched, we will provide you with a tracking number to monitor the status of your shipment.

d. Shipping Charges: Shipping charges will be calculated based on the weight, destination, and shipping method chosen. The applicable shipping charges will be displayed during the checkout process.

2. Delivery Process:

a. Delivery Address: Please ensure that you provide accurate and complete delivery information during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

b. Delivery Attempts: Our shipping partners will attempt to deliver your package to the provided address. If delivery is unsuccessful, they may leave a delivery notification or contact you to reschedule delivery.

c. Delay in Delivery: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, holidays, or logistics issues may cause delays. In such cases, we will keep you informed about the status of your order.

d. Delivery Receipt: Once your order is delivered to the provided address, it is considered delivered and no longer the responsibility of Kalaji Namkeen.

3. Returns and Refunds:

a. Returns Eligibility: We accept returns for the following reasons:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days, e.g., 7 days] of receiving the order.

  • Quality Issues: If the product does not meet our quality standards, please contact us within [number of days, e.g., 7 days] of receiving the order.

b. Return Process:

  • Contact Us: To initiate a return, please contact our customer support team via [info@kalajinamkeen.com].

  • Return Authorization: Our customer support team will review your request and, if eligible, provide you with a return authorization or instructions on how to proceed.

  • Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).

c. Refund Options:

  • Full Refund: If your return request is approved, and the returned product meets our criteria, we will issue a full refund to your original payment method within [number of days, e.g., 14 days] of receiving the returned product.

  • Replacement: In cases where the product is damaged, defective, or fails to meet our quality standards, you may choose to receive a replacement product instead of a refund.

4. Customer Support:

If you have any questions or need assistance regarding our Shipping and Returns Policy or a specific return request, please contact our customer support team via [info@kalajinamkeen.com].

5. Changes to the Shipping and Returns Policy:

Kalaji Namkeen reserves the right to modify this Shipping and Returns Policy at any time. Any changes will be reflected with a revised "Last updated" date. We encourage you to review this policy periodically for any updates.

6. Contact Us:

If you have any questions, concerns, or requests regarding our Shipping and Returns Policy, please contact us at:

Email: [info@kalajinamkeen.com] Phone: [+91 8883500097] Address: [B-304(C), Road No. 15, V.K.I. Area, Jaipur, Rajasthan]

Thank you for choosing Kalaji Namkeen. We value your satisfaction and strive to provide you with the best possible experience.